I’ve also had issues with SSD in the past... last September I ordered a VPI Prime Signature from them paid on full, luckily on my AMEX, then It was radio silence for about 6-7 weeks. After that period I kept calling every single day till I got an answer. It was one story after another and finally after two and a half months, mid November I told them to just credit my card and cancel the order and if they did not do so immediately I would be contacting AMEX. Two days later I received a call saying my table had finally come in and if I was still interested they would sell it to me at a discount. I told them no thank you and have not done business with them since
Difficulty with SoundStageDirect
First, I find Seth to have always been friendly and very helpful. However, I have observed companies having serious financial issues in the past and I have to believe that they may also be having significant difficulties. I ordered a VPI Avenger mid-May. I have been sending a multitude of inquiries to Soundstage with absolutely no response regarding my turntable order. Hence, I sent VPI an e-mail questioning why it is taking them over two months to fill my order (via Soundstage Direct) for the Avenger turntable. I was advised by VPI that they did not receive this order and that there are a multitude of other customers on the same boat...obviously sinking. I believe I paid cash so I do not have PayPal to fall on for a dispute. I do have some other options but won’t discuss. I recommend that you should avoid purchasing equipment from Soundstage unless you can physically be there to pick it up. They appear to be in serious financial difficulty. I hope I am wrong but I don’t think I am.