Denon Service... Yeah or Nay?


I am getting ready to trade my Marantz DV9500 up to a Denon DVD 5910. I have received excellent service from Marantz thru the years and am only trading because the performance of the Denon is so much better. But I have heard from a few that Denon service is, well not good. I have tried contacting them all week via phone and e-mail and no response. Any Denon owners out there wish to share your experiences? It would be greatly appreciated.
theo

Showing 1 response by rws1950

What ever you do, do not use Inner Sound out of Portland, Or. Take my word for it. Use the guys in Austin Tx.
PYRAMID AUDIO
305 BRAKER LANE
AUSTIN, TX 78753 USA
(512) 458-8292
They fixed my problem quick, and cheap. The other guys had mine a long time and when i got it back, it was not fixed. but I had to pay. Grrr! It went back to them twice at 45 bucks a pop for shipping. I even told them what the problem was. The tech's in Texas said what the problem was after I told them the symptoms. They had it fixed & back to me in 1 week, and paid the return shipping. Not so the other place. Other than that, the player has had no other problems. Good Luck!