I'd go for the new one for $400. Perhaps you could return the existing unit to a site in your country, for smaller cost to you, let them group ship it to China with other stuff if they cannot repair it.
Denafrips offer to replace my faulty Pontus 15th, for a replacement fee?
My Pontus 15th has developed an issue with the right channel output so I reached out to Denafrips to hopefully get it sent to be looked at/fixed (still under warranty)
However, they don’t have anyone here in the UK to look at it; instead they’ve offered to replace my current Pontus with a brand new replacement for a replacement fee of 400 USD but free shipping.
I would have to pay for shipping my Pontus, back to China which I don’t have a problem with.
I can’t decide in my mind whether this is a good offer or not, considering my Pontus is just over a year old and within warranty.
On the one hand, I can see this is as a decent compromise by Denafrips and a show of good will, as they will send me a new unit without verification of the fault, but on the other hand, is the replacement fee a little unreasonable considering the circumstances/the issue with my unit, and valid warranty?
I’m unsure if I’m honest; if I’d recently bought the unit and were sending it back because I didn’t like it, I’d understand a fee, but returning due to a fault, I’m having difficulty coming to terms with the fee.
Is this a generous offer and I’m being unreasonable, or is the fee unreasonable?