Dead Bluesound Node 2

Mahler, I will definitely give my dealer a call -great advice and worth a try. 
Far as I can tell, there is no way to do a factory reset if it won't connect to the network. 
Ianrmack, also good advice, I'll try to be less wordy next time. I'm really upset but was trying to sound calm and rational. 
My budget would be $500 to $1500.
My system : Outlaw Audio RR2160, Snell Type Ds, DefTech sub, Oppo BDP93, Samsung plasma.   
Big Greg, one of the Bluesound CSRs I spoke to suggested it was a power regulation issue, another said it was locked in 'update' mode. The Bluesound forum will be my next stop. Wish me luck. 
Thanks everybody. 

B.S. Node.  I like that :-) 

Thanks to everyone for the thoughtful responses.  Here are a few more points:
First, the factory reset did not work.  Bluesound was unwilling to be specific about the failure, but did say that it was a component failure that caused my unit to lock itself into Update Mode and so no, it can't be rescued and no they won't reconsider their offer to me. Thank you very much.  Still trying to get in touch with my dealer. 

Second, to the CDs are dead crowd, when my Bluesound Node decided to commit suicide, it was the ancient technological dinosaur silver discs and reliable Oppo player that saved the day when guests were here a few times over the recent holidays.  So yeah, HR files sound great through the Node, but if it ain't workin'...
As to my Qobuz playlists, lists created with the Node do not appear in my Qobuz app on my iPhone.  My only hope is if I choose to replace the Node, that the 40 or 50 playlists backed-up to a flash-drive will then actually repopulate when I plug in that USB drive.  A leap of faith that frankly, if I knew for sure, would go a long way towards encouraging me to get another Node. 

Even if I do, I'm likely to pick up a used one and not another new one.  Once bitten, twice shy and all that. 

The Bluesound Node was supposed to be my easy entry into computer audio and streaming and only ended up reaffirming my fears. 
Still not sure what I'm gonna do.  Definitely want to check out some alternatives.  Once you have touchpad access to your 3,000 CD collection, it's tough to go back to one-at-a-timin'. 

Maybe I'll pull out that old 5-disc changer packed away in the basement...  ?

Hey Mahler, I think my Qobuz subscription is about 14 bucks / month, that includes hi-rez and I want to say 2 devices (phone and Node).  And it IS a terrific way to discover new music or sample artists that you think you might like or revisit some older artists that never actually made it into your collection (Amazing Rhythm Aces recently).  I let my SiriusXM subscription lapse (hardly in the car much anymore) and put the money towards Qobuz.  Bluesound lets you intermingle your files and theirs.  Their interface is not that good if you don't know exactly what your looking for, but a straight search usually leads you where you're going.  Also, not all artists have their entire repertoire available.  But I was continually surprised by what they did have. 

Mr Coburnerskine, you need a shorter handle!  Sorry you experienced the same issue as I did.  The Node 2 is such a neat little device.  I had plenty of software-glitchy type issues early on, but things eventually seemed to settle down (I am now down to only 5 or 6 albums that somehow have the exact same artwork as a Booker T Jones album).
However, since Bluesound is unwilling to help (us), I have a repair shop that is going to take a look at mine and presumably if it really is an issue with the power supply or power regulation, they may be able to effect repairs.  At this stage my lowest cost replacement would be $250 for a refurb Node 2 from Bluesound, so anything less than that would be a net gain -not sure what kind of warranty that comes with.  I plan to update this thread if that proves to work out and you're welcome to sit tight to find out what happens, but I'm not likely to have a definitive answer till mid Jan at the earliest. 

WoofMan responds

 Ghulamr, while I did use the Node 2 to stream music from the internet sometimes, I primarily used it to access my 3,000 CD's worth of music files.  If I bought a mac mini or raspberry pi, would it be able to handle 33,000 16/44.1 music files and maintain a couple dozen playlists?  Maybe something to consider. 

I agree with you Mahler re metadata on classical music files; it is an all too common complaint, such that it's surprising no one has come up with a better way to deal with it.  I've heard Roon has a good system/user interface but don't really know.  Unfortunately, I have a relatively small number of classical discs.  It's just (meta)data right?  What we're talking about is a way to format that data to make it more readily accessible.  There has to be a a code-writing, classical music aficionado out there somewhere willing to take this issue on, no? 

EdwardJ I have had some issues like yours too, however no problems with my iPhone, just with my aging Android tablet.  Enough so that I have thought about upgrading my router/wi-fi. 
You did however manage to capture exactly my frustration with the folks at Bluesound.  Yes, so far, my options are a new or refurbished unit at a reduced price, they are not able or willing to service this 3-1/2 year old component.  That reduced price might sound appealing, if I hadn't already spent 500 dollars. 

MissTL I don't really disagree with you either, however my experience has been much different from yours.  My first CDP was a Sony ES 5-disc changer that took 10 years to die (needed a new laser) and that unit got a daily work-out.  All disc players since then have been Oppo units costing no more than $500.  2 DVD players and 2 BD players.  One went back to Oppo for service a few years ago (BDP-93 I think).  It cost me 50 bucks plus shipping one way and it is still in service.  One is packed up in the basement (the oldest unit of the 4, purchased near the turn of the century), but it still works, and the other three are ALL still in service.  My luck with disc players has been pretty good (5 for 5 knock on wood ;-).  My luck with Bluesound, not so much, 0 for 1.  : (   I'm not trying to be argumentative, but from my perspective this proven technology still sounds good (I listen to vinyl too by the way), and it has proven it's worth. 
Oh, and your in the same camp with my wife who also thinks I should consider getting another unit from Bluesound. 

Mlsstl
My apologies for getting your name wrong. My eyes just ain’t what they used to be. Sorry, no disrespect intended.

Since my last post I remembered one other disc player I had that is also still in service. My first DVD player was a Denon that featured a digital output, ca. 1998, I think. Currently, it’s in my mom’s system playing CDs.

There’s no getting around the convenience of streaming your music collection, especially with as many files as I have. Creating playlists for different occasions has brought me endless entertainment and fun. And streaming music from Qobuz has been a revelation. I knew ’computer audio’ was problematic in a variety of ways so I resisted it for a long while.

In my original post I asked if my expectations were too high?
Except for the guy who said "...stuff breaks. Get over it" nobody’s really addressed that question.
I really hope the answer is No, my expectations were not too high.
Thanks for listening and thanks for your input.

2021 Update

So many happy Node2 afficionados here on A-Gon...
So I eventually decided to accept BlueSound's offer on a refurbished unit at a reduced cost.  If I had to pay for service for an out of warranty piece of gear it likely would have set me back $100-$150, so $250 was like a Very Expensive repair. 

It's hard to make it through the day without at least one good juicy rationalization. 

It's been in my system for a year or so now and has worked fine so far (knock on wood).  I have had some connectivity issues but I think they will be resolved when I upgrade my WiFi. 

Now that I'm a Tidal subscriber, I am even considering purchasing a second one for use with my primary set-up.  I'm hopeful they have their quality issues ironed out by now. 

Peace and long life.