DCS Sending Legal Notice To Reviewer (Golden Sound) Over an Old Review of Their Bartok DAC

Jerry

One has nothing to do with the other. So your mention of the power of the vote just put you on the same no fly list as DCS. Who cares what you think?

I can see this reviewer with a big ole grin on his face, he's getting some free gear, he's garnered acknowledgment in the audio community as a professional reviewer(was he heard of before idk I don't read reviews) who won't be intimidated and has brought a large company to its knees who's fired an employee, blame it all on a rogue employee, that's how it's done! 

Many Reviewers have been corrupt for years, this is nothing new, remember the Fremer incidents going back many years ago?? One well known reviewer started a new online website way back when and it’s still going strong today. I just happened to be the first person to respond favourably to his first review. He contacted me to ask if he could publish my response, I said sure. I had just sold a pair of speakers I didn’t like that were high value, he told me how he thought they were terrible speakers and described most all of the issues I found with them. He had previously worked for a large publication and a couple years earlier gave a glowing review of those same speakers. I bought those speakers based solely on his review and one other. I could also tell you antics from probably the best known speaker manufacturer in the world with whom I’ve spent plus six figures with but my point is that how do you regulate a subjective review. The advice has been there for years, listen with your ears. Most of these manufacturers are small companies and small business people that our industry and readers prop up like stars. Let him sue a reviewer openly, who cares, maybe he should take a different path with his products in getting them noticed or look at his prices, the house of cards has to fall at some point.

I don't take sides on these things, but at the same time I'm wary of companies that try to shut people up, rogue employee or not. I will be in the market for a new doc within the next 5 years, and I'm not sure I would look at DCS now. But let's see how this plays out in the next year.

Much has been said here that is correct and incorrect. In any case this isn’t about free speech, but is about poor business judgment. To start, I am a dCS Bartok owner and love my streamer DAC. I bought it some years ago at probably half the price of a new one today. I also am an active participant on the dCS owners forum.

My impression of dCS management and staff are that they have been in their own little universe and believe they have unique knowledge of the digital world. Rather arrogant.   dCS was acquired in the past year or so by a large audio focused business aggregator, because, I believe, the brilliant but self involved people who run the place could not take the business to the next level. There are countless examples of highly successful companies whose founders had to be set aside to allow the business to really reach it’s full potential. The evidence of this is their attitude prior to the acquisition toward owners suggestions for product and service improvements. They exhibited a "look, we know best what’s good for you" attitude. Pleasantly, things seemed to have substantially improved since they were purchased.

Now, along comes this review. The reviewers opinion was just that, and the music he suggested as an example of the lack of irritating sound was ridiculous. Why would anybody listen to that stuff? How is that a problem? For dCS to react to those comments was just silly and a grevious mistake born of their own arrogance. I believe that review was done before dCS released a substantial software upgrade for the Bartok, which markedly improved the already great DAC’s sound quality to a level that approached the much more expensive next level dCS DAC . Cause and effect? Was dCS holding something back to assist sales of the better unit? Guess we’ll never know.

What’s next? Some serious damage control... and a visit from the audio group owners who will not be amused with what this error in judgement has done to their investment.