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Damage in Shipping by UPS - RE CEC TL 1 X - HELP

I just purchased what was a mint CEC Tl-X transport. Unfortunately it was damaged in shipping. There was a small puncture about the size of a nail or spike that gouged the front edge of the front face plate (about the circumference of a nail). It is clearly visible looking at the unit from almost any reasonable distance. Any idea as to how much this devalued my Transport? Anyone have a contac who can get a new front faceplate from CEC? Any information as to who to contact to get an appraisal of the damage?

Please help.

Thanks
snewtonkwicco

Showing 1 response by danielk141

danielk141
489 posts
 
If UPS accepted it for shipping, they should cover any damage incurred while they had it in their system. I would contact them Monday morning & start the process.
Contact Parasound & verify if they still have service/parts for CEC. They are an excellent company for service, (based on my dealings w/them).
I'm constantly amazed that UPS can accept items with greatly varying levels of packaging, & then balk about paying for insured items.....
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