Current quality of Rune

@phishhhhh4  How did Roon "screw you over " ? 

While their support model is a pain if you're looking for something instant, i've never seen them "screw over" anyone who asks them a question. They always respond and try to help and i've never seen actual Roon Technical Support personnel just say "reboot Roon" although i've seen other forum members suggest that even though it's always the first obvious step.  It's just that it can be a lot of back and forth until a problem is solved but i've always been able to find an answer on the forum anyway without the need for Roon's Technical Support.

While i love Roon most of the time i'm with @moto_man on ARC--it's useless so i just stream directly from Tidal when i'm away from home

@flkin , my experience is completely different. I consider my system to be “higher end” . . . Not the highest, but very good, and Roon definitely does not sound “mediocre.”  I don’t use any fancy settings, it is sounds just great.  I have CAT8 from my Upscale Audio RS9 server to my MSB Discrete DAC and have only been please with the way it sounds.  But I agree with you that Roon is the pinnacle of music discovery and management, and I like the way that it handles Tidal, Qobuz and my large digitized album collection on my music server.  And you can easily choose between the several versions of classic albums.

@wyboy

Thanks for asking

Apparently I have a unique music library (Roons words)

From the very beginning Roon never worked well for me.

I spent over 2 yeas in that terrible support model trying to get things to work.

Over that time I began to realize the people I was dealing with knew very little about the product.

They initially advised me to buy a nucleus + (I has been using a NUC)

I bought the Nucleus + and though it helped a bit things still were fraught with issues . After like 9 months a was then instructed to add memory to the Nucleus= more $$$$.

When that still didn't improve things I finally got in touch with a Roon person who understood the product (I even dealt with one of the Room founders)

After working with the guy who knew his stuff for 3 months he informed me that due to the unique nature of my music library Roon would be unable to handle it 

Again this determination took 2 years and like $2000 due to their advice.

I then asked for a refund for the nucleus + and memory I bought.

My request was denied as they said Roon worked fine and my library was the issue. I responded that no where in their advertising was mention of Rooms inability to handle certain libraries and given that and the fact over 2 years no one at Roon ever told me that I should get my $$$ back. They said no.

So that's the story of Room screwing me over 

Im a reasonable guy but this was unfair

I then purchase an Innuos unit and the sense app handles my library with no issues And it's free(after you purchase the equipment obviously )

And their customer service is superb. I've even had Nuno the founder help me within 24 hrs.

So Roon is junk and has the worst customer service for anything that you pay for. It's actually worse than Xfinity the cable/internet company which is also atrocious.

Again thanks for giving me the opportunity to tell my tale 

thanks for responding--certainly sounds like you have a unique situation though but it has made me curious about the nature of your library that made it unusable by Roon?

I mean most of my streaming is either albums not in my library or higher resolution versions of albums in my library that i find on Tidal so my library format really doesn't matter--but sounds like you're saying you downloaded (or wanted to download) your library into Roon and then stream it rather than just playing your files or CDs independent of Roon?