@sls83
Congrats on walking away
Worst company ever
Current quality of Rune
I did some searching and didn't find any recent posts about Roon. I want to try streaming with my new dac which is made to work with Roon.
I'm able to stream with Audivarna which I had used previously. It sounds good, but there is a glitch that causes loud static when switching songs. After lots of Googling, I've failed to come up with a fix.
I'll do the free trial and try Roon, but I wanted to get people's opinion on Roon. I've read that the interface is one of the best. Is it reliable? Good sound quality? I've read that Audivarna sounds better, but those could be old comments.
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I have to throw my hat in the ring of Roon fans. I think that it is excellent. Great interface, works perfectly, randomly plays new music consistent with what I was listening to and have through that discovered new music and artists! It is stellar. I also like the writeups about the albums and have actually learned things about music that I have listened to for years! I bought a lifetime plan when it first came out and that has been a great purchase. However, as @phishhhhh4 pointed out, their tech support is below subpar. if you have a problem, you must post it on their community forum. To Roon’s credit, they do actually respond to those support posts, but it is cumbersome to post a problem, wait for a response, then respond to that, wait again, etc. Luckily, I have been able to troubleshoot any issues myself. The one thing about Roon that really is glitchy is their ARC app, which supposedly lets you stream to your iPhone when you are away from your network. It is useless. It works maybe 25% of the time, if that. Most of the time it can’t connect. it is perplexing that a free program like Plex, for example, has no problem connecting to the home server, but Roon can’t figure it out. So I usually use Plex outside of the home. But other than that, I can’t imagine another way to manage my music. |
As long as your streaming has sufficient speed and memory resources, Roon doesn't really have a "sound quality" per se unless you are using its dsp features which i don't. More depends on whether you are using Tidal or Quobuz as they provide the sound quality. Although its signal processing features have been added, Roon's original goal was to just pass that through without messing with the stream, and just organize Tidal and Quobuz into a great library interface--IMO it's the best interface i've used but as someone mentioned if you need support it's a PITA. However, most support issues can be found on its support pages once you get the hang of searching. Remember--you have to subscribe to either Tidal or Quobuz or both--that's where the music comes from--not Roon. |
Thank you @moto_man Their support model is atrocious Yes they will respond to a post needing help You get a response in like 3 days and it's usually ..."please reboot Roon" When that doesn't fix the problem you post again and wait another 4 days for a response . In my experience you don't get to a person who truly knows Roon and can help you until weeks into the process The people you get initially really don't know much Great product if it works The worst customer support for a paid product ever if it does not They screwed me over I live to reveal the truth about who they really are |
- 73 posts total