I buy from them when I can. I picked up a NAD M10 from them and had a few minor patch issues. Basically, the support was we are working with you until it works or you are getting a replacement. They are solid!
Crutchfield Customer Service
Unfortunately my neighbors know I am an audiophile so when they get new gear they reach out to me to install it. I say unfortunately because they usually don’t have the proper connectors, wiring etc. ( so I dig into my stash) or need a custom setup requiring drilling, securing wiring etc. My most recent helping hand required all of the above. My neighbors receiver locked up halfway through the install for some reason and no matter what we did, we could not proceed further. He had purchased it a year ago from Crutchfield just before he moved and hadn’t used it.
We called their customer service who before connecting us with one of their technicians informed him that the receiver was still under warranty. We followed all of the techs suggestions but the receiver stayed locked. He said the receiver needed replacement and my neighbor would have a replacement in 2 days which he did. We hooked it up went through the setup menus and he was good to go.
I told him he we were both fortunate that he had purchased from such a customer service oriented company. You can shop around for the absolute lowest price but if you have issues you better hope that the company you purchased from will support you otherwise it could be very costly as well as frustrating for your audiophile buddy.