2. speakers
  3. 181558-139155

Convincing your local dealer to let you try speakers at home

So, I had a great experience listening to some Devore 0/96 speakers yesterday. The challenge for me is that the room I heard them in is wildly different than any other room I’d ever listen in. (I’ll share a photo, below.) I really have no idea if spending $13k plus on these speakers would work out. I’d need to try them at home.

For all I know, these dealers might be ok with me trying some speakers at home. I don’t know and am not yet ready to ask.

But I’m curious whether folks here have any stories to tell about the reactions they’ve gotten when they’ve asked to try speakers at their home. If you have a story, especially if it’s a more expensive speaker, I’d love to hear your story. How did you convince them? If they turned you down, what was the reason? Did you agree?

 

128x128hilde45

Showing 1 response by richopp

richopp
760 posts
 

First, we ALWAYS brought the item to the customer's home and set it up for him/her.  We MADE SURE it was working properly when we left, and yes, of course we took a check or credit card (things were slightly different in the "old days" of the 1970's-80's)

Naturally, we both examined the item(s) and agreed on their condition and we had  form that they signed agreeing.  This was before smartphones, so pictures, other than poor-resolution Polaroids were difficult.

In all my years of business with the highest-end gear, I NEVER had a problem with this policy.  If I did not know the customer, by delivering the gear to their home, I got a good idea of what was going on.  The credit card was insurance, so I never worried.  I would say about 3/4 of the time they kept the hardware and close to 1/2 the time they kept the speakers.

Going out and setting up whatever it was helped me make the sale.  If your dealer does not do this, I would find another dealer if you can.

Cheers!

More to discover