Conrad Johnson Repair Issues


The Post I Never Dreamed I’d Write
About two weeks ago I sent my beloved Conrad Johnson Premier-17 back to
the Conrad Johnson factory for repair because it stopped making any sound whatsoever. It apparently blew some internal component.
I soon received an email acknowledging receipt of the unit and an estimated bill
of about $523.00 not including parts.
On 10/14/2016 I got a phone message telling me the preamp was fixed & total charges were $579.00.
I called a few days ago to give my credit card info to pay for the repairs. The CJ
employee told me that “we also need to tell you that the unit was damaged during
shipping & the damages are not repairable because it involves damage to the structure of the unit & those metal parts are no longer available." The damage was not mentioned until that point.
Photos showed the actual frame of the preamp was twisted & bent. It looked like it had been dropped off a two story building without the box.
The repair manager felt it would be pointless to file an insurance claim because
they would automatically deny any claim where the box was not damaged & refused to assist me with any insurance issues.
The CJ phone rep assured me that Mr. Johnson, the owner, would call me that afternoon but he never did.
I did get a call from the repair employee who said they just want to
get my payment information & send my preamp to me.
I shipped U.S. Post Office & insured for $2000.00.
I’m shocked to have this happen with this company. I've had several pieces of equipment repaired by them with great service.
I would appreciate any advice. I'm a little shaken & confused.
I’m really shocked that this would happen with a company of this stature.
I've stayed with this brand over the years because of their reliability & reputation for integrity.
It really doesn’t look like shipping damage to me.Shouldn’t they at least be willing to
assist with insurance issues?
This is one of the more unpleasant customer service experiences I've had in a while.

128x128pereza

Showing 4 responses by arcticdeth

If cj did the damage, and are trying to do a cover up, and forcing the purchaser to pay, and screw him over (hopefully a good co wouldnt do this, but its been done to consumers for 100 years)

lets hope a longtime co like cj WILL remedy this situation properly, and find out what really happened. 
Two scenarios

either CJ is trying to pull one over on hm, and being a top notch company, they will get away with this, as they have more money, and it's their word against the consumer, and we all know cops/lawyers will ALWAYS favor the one with more money/status. 


Or the consumer is trying trying to get something free on CJ's dime/ offering a hush piece for this to go away. 

Either way, I wish this would end, I hope we hear from the consumer or CJ rep shortly.  This has dragged on too long. 

I have been in audio since about 1982-83, I have never owned a CJ product til recently, and I must say I am extremely pleased with their products. It's a crossover piece made my CJ with another guys name on it and designed by the other guy. Yes..........that guy

i have yet to hear a bad word, report, article with CJ Involved. 
They have always been on top 5 list of quality brands/service. 

Lets ST hope CJ and the guy get this sorted, and we get the truth. 

There is the consumers story*
there is CJ's story*

**then, there is the truth**

lets hope we get some truth from both parties. 
It sounds like we should think twice before believing a troll. 
If this is the case.  I would still purchase Conrad Johnson gear. 

Now im not sure if the complainers accusations are true of horsesh*t



hopefully we will find out.

ME; I don't honestly believe him