Man, I don't know where to start. First off, UPS made a huge dent in my Castle Severn speakers. Then punched out a woofer in my Aerius. Then I shipped out Golden Tube SE-100 from Chicago to Florida-- the whole inside shifted, and nothing worked in the unit. They wouldn't pay me back despite I had all original packaging and insurance. I fought them for 2 months to get the money back. They twice sent out a guy who had no authority to overturn the ruling. After numerous phone calls, they finally sent out a manager to give my money back-- and I had to fight HIM for 30 min for it. I absolutely DEPISE UPS. I've learned my lessons-- I always use FEDEX now. Courteous, punctual, and much nicer. Good luck with you case.
