Not only was your post (admittedly) completely contrived/fictional, but it was also the very definition of classless, Larry.
While I've never worked at Circuit City, nor have I known anyone who worked there, the account you relayed was the opposite of what I've encountered there. Over the past few years, I've bought a variety of cordless phones, clock radios, small appliances, etc. at both Best Buy and Circuit City. While I tend to slightly prefer one over the other, the differences, at least, in my experience, weren't that significant.
As far as customer service at Circuit City stores in our area go, here are a few anecdotes I'd like to share with everyone.
This past autumn, my wife saw a cordless phone setup she liked, though no more were on the shelf. We inquired if they had any more in the inventory, and a person who came over to ask if we needed any help went in the back and checked. There were none, but given that my wife really liked the style and features of this model, she inquired about buying the floor model. After checking with someone else, the answer was yes, and an extremely (less than 50%) attractive price was quoted, which we agreed to. At that point, this gentleman and another guy spent the next 15 minutes gathering up everything they could for this phone (box, charger, ancillaries, instruction manual, warranty card, etc.) for us and giving us a quick rundown on the features and how to use them. At the point where they were walking up (yes, that's right) to the front with us to help out in the checkout, they mentioned that they should probably take another $10 or $15 off the price we'd previously agreed to - which they did. They then worked with the person at the register to ring up the sale.
There were other times where we either went in to buy something or just look around. Among them, over this past Thanksgiving weekend, we were looking at the big screen plasma and LCD tvs. The people we dealt with there asked the relevant questions, and seemed knowledgeable about the product. In fact, they directed us to a different section where they felt a particular model offered excellent value based on what we'd discussed. No, we didn't buy anything that day, but the interaction left nothing to be desired.
Again, as opposed to the story you laid out, our experiences with our local Circuit City stores have been as good or better than we had any right to expect. In fact, I've rarely encountered a high-end audio dealer who was more accommodating as these young adults have been. Beyond that, I reiterate the sentiment that there should be no joy when any business goes under - who benefits beyond those who look down their noses at the hoi polloi with a chuckle or disgust?
Shame on you!!!
While I've never worked at Circuit City, nor have I known anyone who worked there, the account you relayed was the opposite of what I've encountered there. Over the past few years, I've bought a variety of cordless phones, clock radios, small appliances, etc. at both Best Buy and Circuit City. While I tend to slightly prefer one over the other, the differences, at least, in my experience, weren't that significant.
As far as customer service at Circuit City stores in our area go, here are a few anecdotes I'd like to share with everyone.
This past autumn, my wife saw a cordless phone setup she liked, though no more were on the shelf. We inquired if they had any more in the inventory, and a person who came over to ask if we needed any help went in the back and checked. There were none, but given that my wife really liked the style and features of this model, she inquired about buying the floor model. After checking with someone else, the answer was yes, and an extremely (less than 50%) attractive price was quoted, which we agreed to. At that point, this gentleman and another guy spent the next 15 minutes gathering up everything they could for this phone (box, charger, ancillaries, instruction manual, warranty card, etc.) for us and giving us a quick rundown on the features and how to use them. At the point where they were walking up (yes, that's right) to the front with us to help out in the checkout, they mentioned that they should probably take another $10 or $15 off the price we'd previously agreed to - which they did. They then worked with the person at the register to ring up the sale.
There were other times where we either went in to buy something or just look around. Among them, over this past Thanksgiving weekend, we were looking at the big screen plasma and LCD tvs. The people we dealt with there asked the relevant questions, and seemed knowledgeable about the product. In fact, they directed us to a different section where they felt a particular model offered excellent value based on what we'd discussed. No, we didn't buy anything that day, but the interaction left nothing to be desired.
Again, as opposed to the story you laid out, our experiences with our local Circuit City stores have been as good or better than we had any right to expect. In fact, I've rarely encountered a high-end audio dealer who was more accommodating as these young adults have been. Beyond that, I reiterate the sentiment that there should be no joy when any business goes under - who benefits beyond those who look down their noses at the hoi polloi with a chuckle or disgust?
Shame on you!!!