Joe:
I'm very glad to hear you've had such good experiences at my store. Customer satisfaction is of the highest priority to us. We are all quite dedicated to our craft and really enjoy walking the upgrade path with our clients. I'd like to point out that we offer a home trial on virtually everything we sell, typically 2 to 7 days before payment, and then 100% trade in up to 30 days. One of our strongest beliefs is that it's difficult, at best, to get a sense of how a product will perform for you at home by auditioning it in the store. The main reason we don't allow 30 day auditions on new, sealed products is because upon return that item, in my opinion, is no longer 'new'. I believe there is a premium value associated with purchasing a new item, sealed in box from the factory and I don't agree with the practice of selling something as new after it has been in someone else's home for 30 days. Hence, we have floor models which we use for home demonstrations. But, for practical purposes, they cannot stay with any one client for 30 days. Anyone should please feel free to take advantage of our liberal home demo policy, new and pre-owned items alike, even if you're out of our area. We simply request that you take responsibility for the cost of freight in both directions if you decide the item is not for you.
Thanks for the opportunity to sound off.
Mario
