2. cables
  3. 150146-4331

Caveat about the Cable Company return policy

I naively thought they had a liberal return policy and bought a few ethernet cables thinking I could return them if they didn't work out for me. Turns out in the fine print of the return policy you can only return interconnect and digital cables that are 1 meter and speaker cables that are 8 feet. Anything else is by their definition "non-standard" and therefore non returnable. That is despite the fact they have numerous lengths you can choose from their drop down menus and the company I bought from (Chord) lists the 5 meter cable I bought as a standard length,

here's the kicker.. you can only return speaker cables that are 8 feet but they sell them by the meter, so it is impossible to return an 8 foot speaker cable because they don't sell any. Lesson learned, read the fine print


herman

Showing 3 responses by stuartk

stuartk
2,342 posts
 

@fastfreight 

I have had nothing but good service and good experiences with Steven at the Cable Company.  He guided me through several shipments from the lending library, and I ultimately bought nice B stock Audience cables.  Ken

This had been my experience with Steven as well. I purchased cables, Symposium platforms and footers from him and he was always very pleasant , patient and helpful. I never felt pressured by him to buy anything. 

However, my most recent cable borrow will be my last. I don't know if I was just freakishly lucky in past interactions or what. Apparently, Steven was too busy to respond to my phone messages. I got handed off to some guy named John with a really snooty attitude who completely  ignored me. Never again -- they just lost a once-loyal customer. When I called to complain about this, they showed absolutely no interest. I guess they're so successful they don't need to worry about how they treat their customers. 

stuartk
2,342 posts
 

@fsonicsmith1 

Yes; Steven was great. I'll forfeit a couple hundred dollars in unutilized deposit fees but won't be buying anything more from TCC. 

stuartk
2,342 posts
 

@ozzy 

The Cable Company

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