2. cables
  3. 150146-4331

Caveat about the Cable Company return policy

I naively thought they had a liberal return policy and bought a few ethernet cables thinking I could return them if they didn't work out for me. Turns out in the fine print of the return policy you can only return interconnect and digital cables that are 1 meter and speaker cables that are 8 feet. Anything else is by their definition "non-standard" and therefore non returnable. That is despite the fact they have numerous lengths you can choose from their drop down menus and the company I bought from (Chord) lists the 5 meter cable I bought as a standard length,

here's the kicker.. you can only return speaker cables that are 8 feet but they sell them by the meter, so it is impossible to return an 8 foot speaker cable because they don't sell any. Lesson learned, read the fine print


herman

Showing 1 response by maxima95

maxima95
289 posts
 
I noticed this while I was contemplating a purchase.  The 8 ft vs. meter thing also bugged me.  Prior to a purchase, I would feel compelled to get an email reply from them specifying which items are returnable.

Also, after 2 prior purchases, the items later proved to be not in stock.  This was not shown on any screen during the purchases.

When I found this out (after I followed up), and after repeated queries, I wanted to cancel the order.  This was a struggle.  Each time (presumably by the same guy) I was told (condescendingly) that 'this was a high end cable and you just have to wait for a high end cable'.  Well, not necessarily and no I didn't. 
More to discover