I once had a similar situation where Nelson Pass personally worked out a solution to an imcompatibility problem I was having. He called me back with the answer, and then emailed me a diagram of the fix.
PS Audio has also proven themselves to be extremely customer oriented.
I agree with John 1, though, the rest of the wold is becoming dreadful as regards to customer service. The internet may not have invented hiding from customers, but it certainly seems to have raised the activity to an art form for many companies. I've had similar problems with AT&T- just unbelievably bad. ATT seems to invent new ways to alienate their customer. Worse part is nobody seems to care. The incompetent monolith just buys more small comanies to mask the fact that it has no way of growing on it's own.
A few companies still care and it's usually becasue there's a Paul McGowan or a Nelson Pass that's personally involved and whose reputation in on the line. They take their customers seriously and it shows in the way they conduct their business. I take my hard-earned money seriously also, and it shows in whose products I purchase.
PS Audio has also proven themselves to be extremely customer oriented.
I agree with John 1, though, the rest of the wold is becoming dreadful as regards to customer service. The internet may not have invented hiding from customers, but it certainly seems to have raised the activity to an art form for many companies. I've had similar problems with AT&T- just unbelievably bad. ATT seems to invent new ways to alienate their customer. Worse part is nobody seems to care. The incompetent monolith just buys more small comanies to mask the fact that it has no way of growing on it's own.
A few companies still care and it's usually becasue there's a Paul McGowan or a Nelson Pass that's personally involved and whose reputation in on the line. They take their customers seriously and it shows in the way they conduct their business. I take my hard-earned money seriously also, and it shows in whose products I purchase.