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Cary Audio

Over the weekend my Cary Amp (V12) died, so I thought. Only do these things happen during a weekend when there is no one to call for support, manufacture or dealer. As the weekend progresses I only get more depressed. Long story short, Sunday night I Emailed Dennis Had (owner of Cary Audio) and told him of my problem, hoping that he would forward it on to the person that would, hopefully, take care of my problem and give me an RAN (Return Authorization number). Monday morning comes I call Cary and ask for there customer service, I was informed that they take calls on Mondays after 1:00. I hang the phone up and it immediataley rings, Dennis Had on the line. He asks me a few questions suggests we try a few things, and guess what it is now playing music as beautifuly as it ever has. Without going into the reasons why it wasn't working all I will say it was something I had done.

My point with all this rambling is that Cary Audio as well as many of the other high end audio manufactures should be applauded for the customer service that they render. There are a few manufactures that I have also dealt with that just don't seem to care when I have called with a problem or just a question, these manufactures should take a closer look at the Cary's of this world. This was not the first time I had dealings with Mr. Had or some of his people, all I can say is that I applaud you and your company for your custome support. I should also mention Mr. Kevin Deal of Upscale Audio who also called Monday morning with concerns of my problem. Again to both Mr. Had and Mr. Deal, thanks for taking care of just one customer......Bob
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Showing 1 response by rockhead

rockhead
83 posts
 
That's a great story. Cary certainly deserves its' excellent customer service reputation. I feel like customer service is being down-sized in corporate America. I have had many fustrating experiences both in and out of audio where no one seems to want to make the situation right. "I only want what I paid for" has become my mantra this year. Here's a quick one-I ordered a mucho bucks, fancy-pants new fridge from Expo. Finally it arrives...DOA. Call Expo several times.Finally get to talk to "the man" He says, "Oh, no problem...it's still under warranty...call their 800 number"
It took almost 2 months of phone calls and visits for them to understand I did not pay thousands for a DOA fridge and I would actually require obtaining what I paid for.
Sigh, maybe I expect too much.
Regards,
Patrick
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