And now for a different point of view.....
The problem for any hi-end company I suppose is at what point do you cut-off service for an older product? Inclusive of that is how long do you keep an inventory of common maintenance parts? I know it's a difficult question but my 306/200 CD player is not an inexpensive piece of gear and I'm now stuck with a malfunctioning 35# useless paperweight. To Cary's credit they were polite about declining service but I was disappointed in that they couldn't point me in the right direction.
Sometimes a company is aware of individuals (tech's) doing repairs and while they may not be factory authorized they would at least hold some glimmer of hope. Honesty, I found the response to be underwhelming and mildly disappointing.
The problem for any hi-end company I suppose is at what point do you cut-off service for an older product? Inclusive of that is how long do you keep an inventory of common maintenance parts? I know it's a difficult question but my 306/200 CD player is not an inexpensive piece of gear and I'm now stuck with a malfunctioning 35# useless paperweight. To Cary's credit they were polite about declining service but I was disappointed in that they couldn't point me in the right direction.
Sometimes a company is aware of individuals (tech's) doing repairs and while they may not be factory authorized they would at least hold some glimmer of hope. Honesty, I found the response to be underwhelming and mildly disappointing.