Hi Frank: While you are very much in the minority, you are not the only person to say that they prefer the Delos over the Kleos.
The Delos is more about fun and exuberance, while the Kleos is more about gravity and refinement. It could be that in your system, the Delos (and its somewhat higher output) is a better match.
On the other hand, certain other dealers have told us that they prefer the sound of the Kleos over all of our other cartridges, so the subjective preference really seems to depend on the system and listener.
Nonetheless, if you suspect that your Kleos is underperforming, you are welcome to send it back to us (via the dealer that you purchased it from) so that we can check it over. This does not mean that you will like the sound of the "after" Kleos any better than the "before", but at least we can make sure that there is nothing amiss that is holding back performance.
When it comes to a trade-in of the type that you mentioned, regretfully I don"t have the authority to decide, as that is the domain of the dealer that you bought the cartridge from, and the distributor in your country. The best that we can do is to support your dealer and distributor in whatever they decide is the proper course of action.
kind regards, jonathan
PS. Could you try shutting down your system, unplugging every electrical connection (power as well as signal), and remaking all of the electrical connections? Oxides build up on the electrical connectors over time, and systems usually sound better if the electrical connections are remade once a month (cleaning then remaking would be better yet).
The Delos is more about fun and exuberance, while the Kleos is more about gravity and refinement. It could be that in your system, the Delos (and its somewhat higher output) is a better match.
On the other hand, certain other dealers have told us that they prefer the sound of the Kleos over all of our other cartridges, so the subjective preference really seems to depend on the system and listener.
Nonetheless, if you suspect that your Kleos is underperforming, you are welcome to send it back to us (via the dealer that you purchased it from) so that we can check it over. This does not mean that you will like the sound of the "after" Kleos any better than the "before", but at least we can make sure that there is nothing amiss that is holding back performance.
When it comes to a trade-in of the type that you mentioned, regretfully I don"t have the authority to decide, as that is the domain of the dealer that you bought the cartridge from, and the distributor in your country. The best that we can do is to support your dealer and distributor in whatever they decide is the proper course of action.
kind regards, jonathan
PS. Could you try shutting down your system, unplugging every electrical connection (power as well as signal), and remaking all of the electrical connections? Oxides build up on the electrical connectors over time, and systems usually sound better if the electrical connections are remade once a month (cleaning then remaking would be better yet).