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Canada UPS delivery

I received a pair of interconnects from Canada a week or so ago. Shipping cost were $20.00 for UPS ground. Today I get a bill from UPS for another $19.00 Listed as "Entry prep fee" under brokerage service. Funny how this stuff gets swept under the carpet till after the sale is complete. Does that sound about right? $39.00 to ship a ten-pound item from Canada to the US insured for $500.00. Where did I go wrong in this deal?
glen

Showing 2 responses by glen

glen's avatar
glen OP
714 posts
 
The sad part is, I've always been a loyal UPS customer with no complaints till now. I will be sure to mention that to them tomorrow when I call. I will also be sure to mention that I am not putting up with these hidden charges and that they will be losing a life long customer over this one.
glen's avatar
glen OP
714 posts
 
Thanks everyone, You want to here some more good news about UPS? I just bought an amp from a guy on the east coast. It just arrived today at my home on the west coast damaged. (Bashed in on the top right corner). I have started the claim. The piece was insured for the whole 5 grand. You can see where the corner of the amp came through two heavy pieces of cardboard (The box) Before it made contact with the ground. Must have landed on it's head to do damage on the top corner. I'll let you know how it turns out on another thread in a couple weeks.
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