Can't get answer from Soundsmith on retipping ques

Sometimes dealing with Soundsmith (the business, not Ledermann, the man, who is a consummate gentleman) can be a bit like dealing with the Soup Nazi in Seinfeld. Just send them your cartridge, let them know which soup you want, stand back and wait a long time for a steaming hot bowl of music in return. Have something else available to eat while you wait (another cartridge, that is).

Coincidentally I got a return call from Tom at Soundsmith a few hours after posting. So my questions are answered. Here's what he said:

Turnaround is currently 12-14 weeks. There's a $75 eval. fee if you decide not to repair the cartridge after they look it over and give you a repair price. Sometimes, even in a 15 yo cartridge, the elastomer is still supple and doesn't need to be replaced. Sometimes it does. If the latter, this costs extra, but he can't say how much -- might be $100, might be $500, etc. All of this is determined when they evaluate the cartridge, before they do any repairs. Also, if you submit multiple cartridges at the same time, you only need a single RA.

The only question I forgot to ask is this: Suppose you've got a cartridge with a v. short cantilever, like the Dynavector Ruby or Diamond. Does the ruby replacement cantilever come is such short lengths?

...so I called Andy Chong at phonocartridgeretipping.com. My specific issue with the Dynavector is that the cantilever is collapsed and the stylus is missing (under the microscope you can see that a tiny portion of the flat facet hat holds the stylus is broken off). For the Dynavector, Andy says that DV's thick, faceted cantilever is so exceptional that, rather than replacing it with a new cylindrical cantilever+stylus, it's better to retain the stock cantilever and retip it, which in this case necessitates fusing a v. short length of aluminum over the end of the existing cantilever, into which a new stylus can be inserted. I'm not sure about that, because even if the stock cantilever is better, you now have two pieces instead of one. Nevertheless, I've decided to send the Ruby (and my friend's decided to send his Ortofon) to Andy instead of Soundsmith because: (1) I need a replacement cartridge, and don't want to wait 3-4 months; and (2) Andy gave me a fixed price, which includes replacing the elastomer suspension, and is comparable to Soundsmith's for the cantilever+stylus alone, while Soundsmith's pricing is open-ended until you pay the $75 eval. fee. And I don't want to get into big bucks for the Ruby cartridge. Also, with Andy you can get him on the phone directly, which I really like. One possible plus of Soundsmith, though, may be that their line contact stylus could be better than the hyperelliptical that Andy will be using.

I may be wrong, but I think that the SS fees do include rebuilding suspension, as much as needed, and I don't see why you need an "evaluation". You know darn well your cantilever is snapped off. I believe you can choose the stylus and cantilever you want from the SS menu, agree to pay the fee for whatever combo you like, and that's that. But it will be interesting to learn about an alternative service. Please keep us posted.