Have had many great dealing with the Music Room. Sales and purchases. I had a bad experience with a RST2 transport (New) and finally after returning 2 units the 3rd was a charm. They were great with every time and very apologetic. They were determined to make it right and they did. I did explore one PASS Labs unit they had for sale (AMP) the product was listed as 1 year old. I called PASS and gave them the serial number and was told it was 3 years old. I believe the Music room told me the gentleman that traded it stated it was 1 year old. I don't think, they the Music Room have the time to do what i did to confirm those facts, they mostly rely on the sellers info, and their in service staff to confirm the Units operating condition. I would just pass this point across. However, from my experience, I would not be at all reluctant to buy anything from them. Very trustworthy. Robert TN
Can I Trust The Music Room's Product Description?
I few weeks ago, I bought a used Chord Hugo 2 headphone amp/DAC from The Music Room, a vendor I had grown to trust after a few successful new-item purchases. This time, I’m not so sure if I can trust the company or not. In their product description, The Music Room had advertised the Hugo 2 as being a year old. When it arrived, from the serial number, I discerned that it had been made in 2020, 3 years back. I called my salesperson at The Music Room and he was surprised he had sold me an older model. I guess it could have been manufactured in 2020 and not sold till 2022, so it would then be a year old in a sense.I asked the salesperson, "If the Hugo 2 is really a year old, isn’t the warranty still active? Can I get it assigned to me?" The salesperson said he’d look into it and get back to me. Weeks have gone by with no resolution. I don’t think I will ever get a warranty, and figure it probably expired with age after 3 years. My questions: Does The Music Room just put things up for sale without requiring any proof of age? Do they not inquire about transferring a warranty to the next buyer? Is this the best way they can do business?