Can I Trust The Music Room's Product Description?


I few weeks ago, I bought a used Chord Hugo 2 headphone amp/DAC from The Music Room, a vendor I had grown to trust after a few successful new-item purchases. This time, I’m not so sure if I can trust the company or not. In their product description, The Music Room had advertised the Hugo 2 as being a year old. When it arrived, from the serial number, I discerned that it had been made in 2020, 3 years back. I called my salesperson at The Music Room and he was surprised he had sold me an older model. I guess it could have been manufactured in 2020 and not sold till 2022, so it would then be a year old in a sense.I asked the salesperson, "If the Hugo 2 is really a year old, isn’t the warranty still active? Can I get it assigned to me?" The salesperson said he’d look into it and get back to me. Weeks have gone by with no resolution. I don’t think I will ever get a warranty, and figure it probably expired with age after 3 years. My questions: Does The Music Room just put things up for sale without requiring any proof of age? Do they not inquire about transferring a warranty to the next buyer? Is this the best way they can do business?

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Showing 1 response by elliottbnewcombjr

Maker’s warranty is always from INITIAL sales date. They usually only require a copy of the Original Sales Receipt to establish warranty start date.

Invoice would need to say ’New’ or ’Open Box’ to qualify for a ’fresh start’ of a maker’s full warranty.

IF invoice says ’used’, see below

It could have been in a warehouse for years, so serial # is irrelevant.

However, IF unit was registered with maker by original buyer, a copy of Maker’s email acknowledgement (to original buyer) with date/serial # might be enough, not sure. You could write maker, ask if serial # -------- is registered in their data.

’Remaining Warranty’ for a ’used’ unit:

1. does the maker (not the dealer) allow warranty transfer?

2. Copy of ------? establishing initial sales receipt would be needed.

3. Sometimes there is a maker’s process of confirmation (initial buyer/seller paperwork or online form needed to make the transfer of warranty).

4. Existing Aftermarket Warranty: some are not, some are transferrable, usually they require their process to be completed.

5. You can sometimes find/buy a warranty for used electronic equipment. You pick the $ range of coverage, the price reflects that.

i.e. for my Blackbird 12.5" Tonearm from Russia, I bought a 3 year Square Trade warranty ' 3/5/2020 to 3/5/2023 (hmm just ended) up to item's purchase price ($1,000.) for $109.

lucky I did, it needed it's wires replaced October 2021, copy of repair invoice from VAS got me full re-imbursement (cost far exceeded warranty price of $109.)