Cambridge Audio products unreliable/unsupported?


Has anyone had problems with Cambridge Audio gear failing while still quite new?? I have had two products fail that were under one year old. 350C CD Player and 840Av2 Integrated Amp. Both products were gently treated and lightly used - less than 100 hours total use. Tried to resolve through Cambridge customer service (Ed Selley stopped responding to my inquiries on the Cambridge customer support website)and local repair and it seemed as though the process was designed to make getting a repair more painful than replacing the defective gear. I am new to high end audio and was wondering how many others had the same experience with this company.
craisin1
phd is correct.  This is an eye opener, but why we are here, to share our experiences both good and not so good.
Nowadays to lure potential customers they have put up phrases like "British engineering" "British sound" etc on their website and products. Just another ploy to fool people. Its beyond doubt now, if you are buying a CA product, you are taking a giant leap of faith.
I had a CA AVR that required service, but it was handled easily by my dealer.  It was by far the best sounding receiver I've ever heard.