Cambridge Audio products unreliable/unsupported?


Has anyone had problems with Cambridge Audio gear failing while still quite new?? I have had two products fail that were under one year old. 350C CD Player and 840Av2 Integrated Amp. Both products were gently treated and lightly used - less than 100 hours total use. Tried to resolve through Cambridge customer service (Ed Selley stopped responding to my inquiries on the Cambridge customer support website)and local repair and it seemed as though the process was designed to make getting a repair more painful than replacing the defective gear. I am new to high end audio and was wondering how many others had the same experience with this company.
craisin1

Showing 3 responses by akg_ca

Not at all

My CA 650R AV receiver suddenly failed in its audio board and cooked some capacitors with other failed pieces. The unit was 12 months old with very very little use on it. The product was made in China and the risks with buying Chi-Fi are well known to all in advance. Forrest Gump highlighted it best : "S**t happens."

The Canadian warranty is three (3) years assuming that it was purchased from an authorized dealer with an invoice and related proof of purchase. PLURISON here in Canada were polite, prompt and efficient in repairing it: the support was there when I needed it.
Check out the AGON thread nelow: re: ARCAM pulling its AVR600 out of Chi-Fi production and also the other ARCAM models Chi-Fi sourced quality control issues,

http://forum.audiogon.com/cgi-bin/fr.pl?bhome&1324311378
Update

The CAMBRIDGE AVR crapped out again a second time with catastrophic effect early in its 3rd year of operation.
The Cdn distributor said that the HDMI issue was somehow outside of the warranty coverage ....not a time issue but a "non-warranty" repair on my dime.
One week later their top. CAMBRIDGE bluray player suffered its own sudden catastrophic FUHBAR meltdown. It was 4 months after the 2 year warranty was up.
The cost to repair exceeded its FMV at that point.

I scrapped the bluray player, sold the AVR and went to an ARCAM FMJ bluray and went to high quality non-chifi separates instead of a chi-if AVR

'Nuff said