I upgraded my Alpha about 1 yr ago. In retrospect, I would say to sell the Alpha and whatever transport your using (I have the Delta) and upgrade to a better one box player in the $2-$3k range. The $700 upgrade doesn't seem to affect the resell value on the Alpha. As far as dealing with CAL, the service tech I worked with was Jim. He was very knowledgeable and friendly. The work was performed well and the equipment was returned safely. Frankly, the sonic ROI falls short.