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Buyer is claiming damage that was done by him!

Hi group,
I sold a pair of mint Harbeths. I shipped them in original double boxed carton with original bonnets covering them. I just received this EMAIL from the buyer. I know that many ruin these speakers trying to pry  the magnetic grills off incorrectly. What is my recourse with this issue?
Thanks  much for your input!

This is the EMAIL I received from the buyer!

Hi. I picked up the speakers from FedEx yesterday. They arrived with some minor dents around the front top corners near the grille on both speakers. When I opened the outer box, I've noticed that one side of the inner box wasn't sealed on top and as a result the speakers came out of the top foam speaker holder. I guess the damage occurred from speakers bumping against each other. The grill cloth is also ripped near the dents. I've sent an email to Harbeth asking how much replacement grills are going to cost. I could probably live with those dents but grills might be replaced at some point. I'm still waiting on my amp to come back from service, so I have not even plugged the speakers in yet. Hopefully the drivers are ok.    
128x128yogiboy

Showing 4 responses by mofimadness

mofimadness's avatar
mofimadness
5,192 posts
 
I’ve owned many Harbeths. The grills have to be removed correctly with a magnet. I have seen many Harbeth with ripped grills and damaged wood on the edges where the grills are.

It sounds like the buyer tried removing the grills incorrectly and wants you to pay for his stupidity!!

I was a Harbeth dealer and had a couple customers, (after being told how to remove them) still damage the grills and corner edges.

If I was a gambling man, I’d say that’s what happened...

Oh, and btw, I've done business several times with Brett, (yogiboy) and it couldn't have been better.
mofimadness's avatar
mofimadness
5,192 posts
 
Not sure how far you want to take this, but if you send the pic(s) you got to Harbeth, I bet they can tell you what they think might have happened. They have seen this a few times I’m sure.

Least that would give you another opinion.
mofimadness's avatar
mofimadness
5,192 posts
 

Is there any way that it can be ensured that this guy doesn’t do the same to some other unsuspecting seller on the ’gon?


I kinda agree. I hate naming names, but in this case, I would feel better knowing who this dude is...so that I can avoid him.

P3ESR 40th anniversary
SWEET!  I really, really like that speaker...congrats!
mofimadness's avatar
mofimadness
5,192 posts
 
The distributor ( FIDELIS ) has shipped him new grills ( at my cost ).

yogi...did you pay for the new grills AND refund $200?  If so, dude that was way beyond what you should have done.
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