2. misc-audio
  3. 150404-531

Buyer is claiming damage that was done by him!

Hi group,
I sold a pair of mint Harbeths. I shipped them in original double boxed carton with original bonnets covering them. I just received this EMAIL from the buyer. I know that many ruin these speakers trying to pry  the magnetic grills off incorrectly. What is my recourse with this issue?
Thanks  much for your input!

This is the EMAIL I received from the buyer!

Hi. I picked up the speakers from FedEx yesterday. They arrived with some minor dents around the front top corners near the grille on both speakers. When I opened the outer box, I've noticed that one side of the inner box wasn't sealed on top and as a result the speakers came out of the top foam speaker holder. I guess the damage occurred from speakers bumping against each other. The grill cloth is also ripped near the dents. I've sent an email to Harbeth asking how much replacement grills are going to cost. I could probably live with those dents but grills might be replaced at some point. I'm still waiting on my amp to come back from service, so I have not even plugged the speakers in yet. Hopefully the drivers are ok.    
128x128yogiboy

Showing 2 responses by cal91

cal91
233 posts
 
What about the pictures you took to sell the speakers in the first place?  Did you take pictures that clearly show the front of the speakers with no damage?
cal91
233 posts
 
From what you describe it doesn't seem possible that the damage described was done in transit.  It sounds like someone tried to pry the grills off as you said.  It really comes down to whether you want to take an unjustified hit to your rating or pay for something that appears to have not been your fault.  I would contact Harbeth and hope they show some sympathy and help you out.  They might, especially if your replacement speakers were another pair of Harbeths.  
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