WOW- This must be the week of seller side issues. I have been both buyer and seller here and on other sites. But this is a first for me. Last week I sold a fully factory upgraded Dahlquist LP-1 active crossover. Despite this unit having functioned perfectly in my different systems at home and its intact arrival to buyer, he demanded a send back within days and a full refund after discovering it brought a "noise" to his system.
I offered suggestions on possible remedies and even had the Dahlquist techs offer their guidance to identify any possible system caused conflicts. No matter- I now have had a PayPal dispute started that, despite having all my proof documents, photos, receipts, will likely end up placing me on the losing end as a seller. I guess maybe I have been naive, lucky, or it was just my turn. Yes- I am very realistic- I understand the many pitfalls dealing with high end audio components exchanged and put thru the rigors of our US shipping options but this unit was not just "used gear" -especially considering the $370 referenced service center upgrade/check up by the Dahlquist experts last September. It was not only fully functional and in excellent shape but brought up into modern times by experts. And mind you-the service was my choice-there
were no problems with the unit before or after the factory upgrade.
During the initial phases of this buyer dispute I was eager to help and actually reached out to the shop back east that did the work. They spent the time going over potential causes of noise with me over email. I was given little specifics as to the "noise" from buyer but the service center not only offered potential answers but they even gladly offered to help the buyer directly to better integrate the unit with his system or identify what is going on with the noise. I even offered a contribution in good faith to make everyone happy. Sadly today PayPal dispute has ruled for send back and refund.
SO HELP ME (and likely, many others) OUT here....What exactly are the "rules of the road" as a seller? Going forward something sold like this-and in this condition can be demanded to be returned indefinitely? I am not being sarcastic-- I genuinely want to know the usual protocols and seller's expectations after an item has been well packed-insured-shipped-and arrived as it left. I don't get it! Like someone said...is it worth this kind of trouble selling online?
During the initial phases of this buyer dispute I was eager to help and actually reached out to the shop back east that did the work. They spent the time going over potential causes of noise with me over email. I was given little specifics as to the "noise" from buyer but the service center not only offered potential answers but they even gladly offered to help the buyer directly to better integrate the unit with his system or identify what is going on with the noise. I even offered a contribution in good faith to make everyone happy. Sadly today PayPal dispute has ruled for send back and refund.
SO HELP ME (and likely, many others) OUT here....What exactly are the "rules of the road" as a seller? Going forward something sold like this-and in this condition can be demanded to be returned indefinitely? I am not being sarcastic-- I genuinely want to know the usual protocols and seller's expectations after an item has been well packed-insured-shipped-and arrived as it left. I don't get it! Like someone said...is it worth this kind of trouble selling online?