Buyer Dispute


I would like to have some opinions of a remedy for this issue:

I purchased a pair of B&W 804D3 loudspeakers through Audiogon in August 2021. They were shipped in original containers by freight. The boxes arrived damaged with some holes in the boxes, but no damage to the speakers accept for one very small spot, which could be repaired with a drop of stain. However, neither tweeter was functioning. A multimeter revealed an open circuit across both voice coils. The seller said that they worked before shipping but offered to send me replacement tweeters under the previous owner' warranty which I agreed to. However, and here is the rub; Because of supply chain issues, Bowers and Wilkins did not, and still does not have the tweeters in stock. I have been waiting 6 months for the seller to provide the replacements from B&W, but they continue to be out of stock. In short, I paid nearly $7,000 in August 2021 for speakers that I still cannot listen to.

Any opinion on a path to resolution?

 

kirbymydog

Showing 1 response by sbank

@kirbymydog Don't wait any longer, file with Paypal and notify Agon asap. If you paid your Paypal transaction via credit card, you should also dispute with your card issuer.

I suggest filing the PayPal dispute via phone even though you may have to schedule a callback. This will allow you to explain the filing delay due to your attempt to get the replacement tweeters. Via online form, you'll stand a good chance that the software will deny your claim due to the delay, but their people generally will try to assist. In a similar situation, I was shocked to find PayPal willing to eat the cost of the claim and make good both me the buyer, and the seller. But you need to pursue a full refund. They might even let you keep the broken speakers too...not kidding. Cheers,

Spencer