2. misc-audio
  3. 174534-102527

Buyer Dispute

I would like to have some opinions of a remedy for this issue:

I purchased a pair of B&W 804D3 loudspeakers through Audiogon in August 2021. They were shipped in original containers by freight. The boxes arrived damaged with some holes in the boxes, but no damage to the speakers accept for one very small spot, which could be repaired with a drop of stain. However, neither tweeter was functioning. A multimeter revealed an open circuit across both voice coils. The seller said that they worked before shipping but offered to send me replacement tweeters under the previous owner' warranty which I agreed to. However, and here is the rub; Because of supply chain issues, Bowers and Wilkins did not, and still does not have the tweeters in stock. I have been waiting 6 months for the seller to provide the replacements from B&W, but they continue to be out of stock. In short, I paid nearly $7,000 in August 2021 for speakers that I still cannot listen to.

Any opinion on a path to resolution?

 

kirbymydog

Showing 2 responses by noske

noske
783 posts
 

Advise the seller of your intention to seek legal advice. Its a small claims dispute.

Consult with a lawyer after about a week (time for seller to respond). This is what they are trained to deal with - they will cut through any confusion and advise appropriately. 

For example - it will be noted that replacements are acceptable and offered but due to circumstances its simply a waiting game.

The lawyer will ask you lots of questions, so *be prepared* with a detailed timeline amongst other relevant matters and documents. The technical things you will explain to them in human words.

You paid for what is known in the car industry as a lemon. Happens sometimes, you know.

noske
783 posts
 

@builder3 This isn’t a PayPal issue at this point. Hire an attorney, he’ll send an official letter.

Disputes may be opened with Paypal within 180 days of the payment date (August 2021). Then there is a timeline to follow.

In any event (it appears that the OP has been reluctant to do that - the 180 days must be around now, or very very soon) I have previously advised to consult with a qualified legal person who yes, would probably shoot off a letter of demand. Something any retail lawyer is familiar with.

Easy.

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