Buyer Dispute


I would like to have some opinions of a remedy for this issue:

I purchased a pair of B&W 804D3 loudspeakers through Audiogon in August 2021. They were shipped in original containers by freight. The boxes arrived damaged with some holes in the boxes, but no damage to the speakers accept for one very small spot, which could be repaired with a drop of stain. However, neither tweeter was functioning. A multimeter revealed an open circuit across both voice coils. The seller said that they worked before shipping but offered to send me replacement tweeters under the previous owner' warranty which I agreed to. However, and here is the rub; Because of supply chain issues, Bowers and Wilkins did not, and still does not have the tweeters in stock. I have been waiting 6 months for the seller to provide the replacements from B&W, but they continue to be out of stock. In short, I paid nearly $7,000 in August 2021 for speakers that I still cannot listen to.

Any opinion on a path to resolution?

 

kirbymydog

Showing 1 response by mcondon

Can’t believe some of the comments. Seller advertised working speakers. You received non-working speakers. I’m skeptical like many others that shipping caused both tweeters to fail. But it doesn’t matter, shipping damage is the seller’s problem, not yours. You paid to receive working speakers, as advertised.
 

Seller should have paid for return shipping, ordered new tweeters, had them installed himself, and put the speakers up for sale again, with the ad stating tweeters had been replaced.
 

By offering only to pay for new tweeters, the seller did not take into consideration your extended wait time to receive new tweeters, the possibility that more extensive repairs are needed if the new tweeters fail, and your time and effort to do the repairs yourself. For all that hassle, you are owed a partial refund. So, seller should have give you two options - return broken speakers for a full refund or a negotiated partial refund for your time, effort and risk in taking on the repair of the speakers yourself.
 

If I were you, I would be pissed and pursue an acceptable remedy, because as things stand the seller has ripped you off.