2. misc-audio
  3. 174534-102527

Buyer Dispute

I would like to have some opinions of a remedy for this issue:

I purchased a pair of B&W 804D3 loudspeakers through Audiogon in August 2021. They were shipped in original containers by freight. The boxes arrived damaged with some holes in the boxes, but no damage to the speakers accept for one very small spot, which could be repaired with a drop of stain. However, neither tweeter was functioning. A multimeter revealed an open circuit across both voice coils. The seller said that they worked before shipping but offered to send me replacement tweeters under the previous owner' warranty which I agreed to. However, and here is the rub; Because of supply chain issues, Bowers and Wilkins did not, and still does not have the tweeters in stock. I have been waiting 6 months for the seller to provide the replacements from B&W, but they continue to be out of stock. In short, I paid nearly $7,000 in August 2021 for speakers that I still cannot listen to.

Any opinion on a path to resolution?

 

kirbymydog

Showing 1 response by hshifi

hshifi
572 posts
 

Hello,

You may need to get some interim speakers for now. You could open a dispute with  PayPal but in the end you loose the deal on the speakers. Everything in audio is going through the roof in price. I can’t imagine what these all aluminum speakers cost now. You might be giving up a once in a lifetime deal due to current prices. Last thing is try to find some tweeters on eBay or AGon or something else to get them going. There might have been a pair of these speakers or another model with the same tweeter that has serious cabinet damage. That’s how I got a hinge and sub platter for my Linn TT. Not cheap but cheaper than new. I hope this helps and this all gets resolved soon. 

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