buyer beware do not buy from this seller


i have been become extremely frustrated with a seller on Augiogon that goes by Robert from NY (with address of bobsprit(at)aol(dot)com and number of 7187577114) so i decided to post my experience here. he sold me a defective Rega DAC, which I paid $700. after i received it and discovered that it was defective (static popping sounds), he offered me a replacement as he claimed that it was still under warranty. he seemed like a reasonable guy over the phone so i trusted him and sent it back to him in September 2012. since then, he has been avoiding my phone calls and have not replied to my emails. the few times that he has answered my phone calls, he gives bogus excuses, such as that he forgot to send it, and claims he will send it in next few days. he even offers that if the DAC still has issues that he will refund me the money. i have yet to see an email from him that the DAC has been sent. it's obvious that he has no intention on sending a replacement.

i have sold and bought many items over the internet, mostly on ebay, and have had no issues such as this so far. i have always treated my buyers with respect and disclosed any defects in any of the items i sell and i expect the same from others. it's sellers like this that ruin the online community. Robert, you sold your integrity and honesty for $700. karma does exist..you'll see.
woo999

Showing 1 response by tjassoc

A simple method to resolve this is to use your credit card when funding PayPal.
I've had a dispute using PayPal and their process (several years ago) offered no refund if the seller was found guilty (this for an expensive new motorcycle exhaust system) which was never delivered (Canada seller on eBay). I had to specifically ask questions to the PayPal agent to confirm their policy.
After learning no refund would be issued, I stopped wasting my time dealing with PayPal and contacted my credit card company. They have a buyer protection policy for none delivered items and immediately refunded my charge and I left PayPal to deal with it.
One phone call and faxing several papers to my credit card company was all it took. Regarding PayPal, don't be fooled into thinking PayPal offers buyer protection. While they offer buyer support, they do not offer refunds for fraudulent transactions.