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Buyer Beware

This is my first post on Audiogon Forum but I have been a audiophile for almost fifty years. I like to buy and sell used equipment because it gives a chance to try a much wider range of products. Recently I wanted to try different USB cables and in that process I purchased two products from Mad Scientist Audio. One was their Black Magic and the other was the Ultra version. Both were purchased used from different sellers. I own two systems and decided to keep both. In both systems I use a AMR DP-777SE dac. In the system using the standard Black Magic USB the system was not using the built in volume control. About 2 month after purchasing the cable I tried using the internal volume control in the dac and it only worked at full volume. Thinking the dac was faulty I sent it back to TMR (great company) for evaluation. They tested it for 2 weeks in every configuration possible and determined it was working as it should. When i got the unit back (after a cost of approx. $200) I determined that the problem was the Black Magic USB cable. I contacted Bob at Mad Scientist Audio by email multiple times and he replied that his cable is incompatible with 1 in 50 produces and mine must be the 1. I then tried it in two other systems and also had the same results. Either the volume control didn't work or  I would get cracking noises. after many emails back and forth Bob would not exchange the cable for a working one and only offered to sell me a Ultra cable at a discount. I don't know what his profit margin or warranty policy is but I have never experienced this especially with a cable manufacture, I offered to send it back to him so that he could access the problem but in the end his last email read "Therefore I don't think it's worth you wasting anymore money trying to fix or exchange your cable." Very disappointing. The cable is now in the trash. I know that this is a small boutique manufacture but with the controversy regarding cable costs and  if expensive cable are necessary I thought that buy telling my story maybe it would alleviate this situation with this company. 

sdorfman58

Showing 1 response by timothy468

timothy468
43 posts
 

I agree with others that the refusal to repair or exchange a cable purchased used from another person is standard for most companies. Warranties are built around the notion that someone builds it properly and is willing to stand up for that. An intermediary could have damaged the cable and unscrupulously sold it to you knowing it was damaged. Or, they may have not liked it (and not known why) and not realized it was defective. In any event, I would not expect that asking a manufacturer to repair it or exchange it would work. I do think that repeatedly asking would eventually lead to a somewhat terse response closing down communication (since you are asking a lot from him but have never given him money for the product in question).

So the title "Buyer Beware" should probably apply to those of us who decide to buy used equipment here, and not to those who are seeking to purchase equipment directly from Mad Scientist Audio. I do not think that this company has acted unethically and am a bit surprised that an experienced audio buyer would think that this company owed him anything in this situation.

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