Bryston ???

That may make sense. I hope so. Thanks for the response.

Thank you for all the responses. I will contact the dealer on Monady perhaps they will have a route to direct contact. Then if that gets nowhere I guess I will try and go direct to the ceo, but I hope that is not necessary.  Hopefully I am just being nervious, but it does seem odd.
Thanks again!

I have always read that Bryston is a great company for service. I  own 2 Bryston components, which I really like. This is why I am confused with my experience so far trying to contact them. Hopefully it's just some anomaly. I will post when things are resolved or as I find out more. Once again, I appreciate the insights from everyone. I love audiogon forum.

Hi all,
Well today I called the dealer, he gave me the email contact for the sales director which was all he had other than the numbers and email address I already contacted which were Bryston Canada. I also tried the 800 number again and just went to voice-mail. I will see if this other fellow gets back with me by tomorrow. If not I will try James. I am sure there is a logical explination for all this. Thanks for all the support!

So I was emailed by the service tech guys, they said they are slammed and like everyone in manufacturing experiencing parts shortages. I fully believe they are experiencing the shortages, which are causing backups. I can't blame them either if they are prioritizing new builds as cash flows are important too! North American manufacturing has gotten itself in a real pickle recently. We are super dependant on foreign sources of supply.
Thanks again everyone!

Will do! Thanks!!

Update:
The sales gentleman for Bryston just emailed me back and copied 2 of their techs in on the conversation. He said they are really busy, and on the audio circle page James stated in a different recent post that they are having issues with sourcing parts like everyone else. I  can believe that. So hopefully all will be good eventually. Thanks to everyone, what a great resource you have been. Much appreciated!

I am sending unit back tomorrow, under warranty. Once I was actually able to make contact everything has been very smooth. 
Thanks Everyone!