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That IS great service, to be sure. I'm happy that it worked out for you.
When I moved to the DirectStream, a decent-quality USB cable that I had used on my Perfectwave DAC MKII produced terrible results on the DS. As the volume went up, distortion, crackling, and other nasty artifacts were produced.
Like you, I switched to a cheap cable and the DS worked fine.
I got a new cable from the manufacturer to replace the old one, and it too failed. Almost every cable EXCEPT that one worked fine.
The designer of the DS, Ted Smith, had remarked that some people just don't adhere to the USB standard when designing. Whether it's true or not, I don't know, but the results with that one cable were consistent.
Also like you, I moved up in cable quality after resolving the problem, and it DOES make a difference. I use a Transparent USB cable now, and the results are sublime.
That IS great service, to be sure. I'm happy that it worked out for you.
When I moved to the DirectStream, a decent-quality USB cable that I had used on my Perfectwave DAC MKII produced terrible results on the DS. As the volume went up, distortion, crackling, and other nasty artifacts were produced.
Like you, I switched to a cheap cable and the DS worked fine.
I got a new cable from the manufacturer to replace the old one, and it too failed. Almost every cable EXCEPT that one worked fine.
The designer of the DS, Ted Smith, had remarked that some people just don't adhere to the USB standard when designing. Whether it's true or not, I don't know, but the results with that one cable were consistent.
Also like you, I moved up in cable quality after resolving the problem, and it DOES make a difference. I use a Transparent USB cable now, and the results are sublime.