Bricasti DAC owners

@essrand I would go with MDx upgrade.  In terms of footer my version is an SE so i came with the still point feet which works great.

thanks @zavato aww that's too bad.

@rsf507 so far all the issues occurs in M1/M1se unit.

@zavato  I changed to M2.

@zavato the other day my friend reported his right channel went out and took him twice to reset and were back to normal afterwards.  He's using Oppo player as transport while I am using Cocktail x50D as transport for your reference.

@zavato indeed!

@hgeifman lit could be ike what @zavato. @zavato.   I have never done it before.
@zavato is the socket located inside the dac so we'll need to open the top first to access?
@jglacken that is fast.  It'll take a while for it to get to me.

Update: Joe from Bricasti got back to us and will be sending a new flash update to fix the issue.

@zavato my original setting was M0

Thanks @jglacken . Both my friend and I brought up this issue as well but we are experiencing it without any other device in between the transport and dac. Thanks for sharing.  I just hope the fix is something that can be done either via usb software download(if one doesn't have network option) or over the internet if one has Ethernet option.  Instead of having to send the unit back to them.  But this is of course a wishful thinking.

I've let him know about this.  I am just wondering if someone else is also experiencing this.  My friend who also had the upgrade is experiencing the same.

@zavato thanks for providing your findings.

@strojo  - It's MDx 1.02
@hgeifman The fact that the right channel still plays sound fine while only left channel is silent or distorted rules out the cable issue or loose connector.  If the issue is caused by those two there would be either no sound or distorted sound, from both channel at the same time.  I didn't install the board my unit was sent back to them for installation.  I will keep you guys posted when I hear back.

@hgeifman/@zavato yes will keep everyone posted if I hear anything.

For those who did the MDx upgrade, any issue with one of the channel(in my case left channel) has either no sound or distorted sound after first turning on from stand by mode?  I have M1se with MDx and it happens a few times, the symptom can be cured by turn it off and on again.  And I am connecting to the aes input.  Any feedback on this would be appreciated!

Per @lxgreen  on turning on/off from remote.  Does anyone know how to do it on the M1 to turn on/off through remote?

@jglacken have you tried disconnect everything between your trnsport and dac and reconnect?  I tried that and haven't had issue since.

@jglacken did you get any instruction of update, and also did they ask you to return the flash board after you are done with it?  I haven't gotten any more info from them after they ask me for shipping info.

@zavato ah I see. Thanks for your explanation.  Sorry one more thing - will Bricasti ask you to send back the flash board when you done done with it?

Bricasti reached out and explained what was going on and offer to take care of everything on my unit.  After the conversation I fell that they do try hard to make sure their customers are happy and well taken care of should any issue occurred.  Keep in mind most type of issue could be unforeseeable and what I could do better is to reach out to them differently before drawing the conclusion too fast.  It really is a misunderstanding on both sides and I feel I am obligated to provide the explanation here so they are not falsely accused by everyone who sees my posts.
They are a good company that produces state of art sounding equipment as well as their service.