I had a pair of Kharma Ceramique 1.0 shipped to me from Maine with BAX. When the driver came to the house I said I would help get them off the truck. I thought it was odd that there were metal straps on one of the speakers, and that two of the three straps were broken. THe shipping case was not destroyed, but it was obviously damaged.
When we got the speakers into the listening room I took the one from the damaged case, and sure enough, the speakers black piano finish was marred in three places!
Bax sent some old drunk over to examine the speaker. He looked at it and took some pictures, and after wasting my time for a while, finally left. That was the end of the process of trying to fix the problem. I called them a number of times, and they blew me off. The estimate I got for repairing them was about $1000. Bax never did anything, and by the time I got a lawyer and sued a company many states away, I would have died of old age...
BUT if you want to use BAX, it's your choice!
.
When we got the speakers into the listening room I took the one from the damaged case, and sure enough, the speakers black piano finish was marred in three places!
Bax sent some old drunk over to examine the speaker. He looked at it and took some pictures, and after wasting my time for a while, finally left. That was the end of the process of trying to fix the problem. I called them a number of times, and they blew me off. The estimate I got for repairing them was about $1000. Bax never did anything, and by the time I got a lawyer and sued a company many states away, I would have died of old age...
BUT if you want to use BAX, it's your choice!
.