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Bolting speaker with stand

Hello,

I recently purchased a pair of KEF REFERENCE 1 with stands.

When assembling the speaker with its stand, the right channel is fine, but the left channel speaker cannot be bolted with the stand. Please refer to this video for more information: https://www.youtube.com/watch?v=PaXxBorPt24&ab_channel=TutorCL

The customer service just told me to remove the rubber feet. It does not sound right to me. Moreover, this will require me to remove the rubber feet on the right speaker as well. I expect something for this price to have a consistent quality. The two speakers do not have the same quality.

Anyway, any suggestion to this situation? Thanks in advance.
complainer

Showing 6 responses by crn3371

crn3371
224 posts
 
I looked at the instruction manual for the stands and although kind of vague the drawings don’t show the rubber feet. 
crn3371
224 posts
 
These are not inexpensive speakers, if purchased new I’d simply return them. It sounds like the threaded inserts are too deep on the left speaker. The other option is to source some longer screws. Good luck.
crn3371
224 posts
 
Your video doesn’t really explain much. Are the screws too short? Without the stand will they screw into speaker? Are there threaded inserts on the right speaker and not on the left? There’s obviously a difference between the two speakers, you should be able to discern what the difference is between the two and explain that to KEF. 
crn3371
224 posts
 
Could it be that the speakers are meant to have the rubber feet removed prior to installing the stands? Those are pretty short screws, how many threads engage when mounting the right speaker? Why don’t you try contacting a dealer and ask about the stands.
crn3371
224 posts
 
If the speakers were meant to have the rubber feet remain then your argument is valid. If KEF’s intent was for the feet to be removed than it’s just an issue of manufacturing tolerances. If KEF says to remove the feet perhaps that’s the solution. You haven’t answered how much thread engagement you got on the right speaker, I’m guessing not much based on the length of those screws.
crn3371
224 posts
 
The fact the you’re getting so little thread contact on the right speaker tells me that feet are meant to be off.
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