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BluSound Node and Node 2

The purpose of this post is to make everyone aware and think twice before buying BluSound Node / Node 2.

Blusound's customer service is the worst I have ever experienced. As far as sound goes it's decent for the price. Are there better-sounding streaming dacs? Absolutely. I'd spend extra 300 / 400 dollars and get something more reliable vs wasting $549. 

Issue::

Six months after buying my 1st node it failed. It would play songs from the middle and only for 30 seconds and then skip to a random song regardless of what service I used. There are numerous blogs that talk about this same exact problem. It happens if you are streaming locally from your NAS or directly from quboz or deezer. You guys can google this issue. 

 

After several failed attempts with customer service, I sold the device for $75 and bought node 2. I was told by blusound that they have fixed the bugs in node 2 and it sounds way better.

Well there is no difference in sound between node 1 and node 2 and my node 2 failed within 3 months of purchase. After 2 weeks worth of back and forth with blusound tech support and 20 emails from them telling me to reboot / reindex / factory reset my device I was told today that they will take a look at the logs and get back to me. 

Its possible that blusound node owners have owned their devices for years without any problems but it looks like songs skipping and starting from the middle and stopping randomly is a well know issue with the device. 

My suggestion is to look at other brands, spend a little more in order to avoid wasting your $549. 

Im thinking of either getting a used Lumin d2 or the simaudio 280d. 

 

my system:

Simaudio 340i with builtin dac [2019]

Dynaudio C20

2x REL T9is

 

danimaz

Showing 2 responses by jetter

jetter
2,961 posts
 

@soix 

 But, if you’re going hard wired I think the Zen Stream is hard to beat although their customer service is even worse than Bluesound if you ever need it.

I just don't understand what could have changed that people are discussing Bluesound as having bad customer service.  I thought they were excellent.  They responded to every question I had and after answering almost immediately any question they would email me back asking if everything worked out OK.  Things must have changed in the last 2 years.

jetter
2,961 posts
 

I would hazard a guess that Bluesound sells more servers than all the other brands combined, including ifi.

And it is sold at such a low cost that owners do not need to "defend" Bluesound product quality in fear of losing resale.

So IMHO looking at it in this light there appears to be an infititely small amount of complaints about Bluesound build problems and next to or none about its operating system.

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