Bit Disappointed in NAD


I have a C375BEE integrated that I bought awhile back that I like quite a bit. Built a new house, so my system was in boxes for awhile. Finally finished the house, so I unpacked my system and bought the MDC DAC 2.0 card from Crutchfield to add to my amp. I specifically bought this DAC so I could stream from iTunes via the USB input on the DAC. Installed the DAC, and right away noticed a significant buzz ONLY on the USB input (buzz rises/falls in step w/ volume). Tried the phono and optical inputs on the DAC, and they are fine, no buzz.

Contacted NAD, and was told to bring the amp and DAC to one of their authorized repair centers. Did so, and was charged $65 for a diagnostic fee so they could tell me:

  • 1) Yes, the USB input buzzes
  • 2) No, the unit is not repairable
  • 3) No, there are no more, since the DAC has now been discontinued
  • 4) The best they could do is send me a used DAC 1.0, which only supports 96kHz sampling instead of 192kHz on the 2.0

Now realistically, I doubt I'll be able to hear the difference between 96 and 192kHz. But I'm disappointed that I bought a product from what I thought was a reputable company, and even though they agree it's defective and is still under warranty, the best they can do is substitute an older, inferior product. I'm also really surprised that they don't even attempt to repair these. Personally, I find that these days we live in a bit of a "throw-away" society, and would have thought an electronics company with a reputation like NAD's would have been the exception to that.

It's only a $250 part, and maybe I'm just frustrated because I haven't had any music in over a month now, but I felt like venting a bit.


nobbyv
Bottom line is that Nad isn’t going to refund anything on a long out of production unit(about 3 years or so). Almost no companies would.

It’s too bad that the OP didn’t even check out his 375 before the 60 day return window(pretty long return window). Always at least check out your new component before the return window, people. It’s no comfort to the OP, too bad that things turned out so poorly.

I had a C356BEE with the dac unit installed, and I never attempted to connect a laptop or computer. When I sold it the buyer said he was getting some hum when he connected his computer. I did a quick google and found some cures on the hum. I forget what I found then, but perhaps it’s an easy fix.  My buyer was able to find a cure on line.

I wasn’t too impressed with the built in dac, however. I’d advise the OP to get a cheap stand alone dac and forget about the Nad one, it’s a dud compared to what’s out there for cheap these days. I’d suggest a Schiit Audio Modi 3 for $99. It’ll surprise you what you’ve been missing in your music.
213runnin
Bottom line is that Nad isn’t going to refund anything on a long out of production unit(about 3 years or so). Almost no companies would
NAD and the dealer have obligations under the warranty and if between them the obligation cannot be fulfilled, the customer is entitled to a refund.  Crutchfield has a history of good customer service, and I think they'll issue the refund once it's proven that NAD can't honor the warranty. That leaves the refund of the bench fee, which should be paid by NAD if the shop won't comply.
@213runnin (sorry, don't know how to quote on this new format)

It appears you didn't read my post fully. I have had the C375BEE for a number of years. It works fine. It was the DAC 2.0 MDC that I bought recently, which was only just discontinued.
Oops, sorry about going off half cocked!  On the MDC, I found people that had noise issues so it might be somewhat common.  Either way since the 60 day window is gone, there is only so much Crutchfield will probably do.

cleeds, what should happen and what will happen are often far apart over a small amount of money.  The courts would view it as small anyway.
I have the best experiences with small audio companies and certainly the best customer service.