Beware of new Krell Waranty Policy


I have ownwed and then sold krell products for years, I was thinking of buying the new hts processor, but I just found out that krell would no longer honor waranty's on their products sold by individual owners, only used products sold by their dealers, this makes buying a krell a bad investment, with the new waranty policy, they will be very hard to sell in the future on the used market, so unless you want to keep it forever, I would advise not to buy one, I am not a krell basher, I have been very happy with their products, a word to the wise !
128x128samski

Showing 1 response by blbloom

I was told by Krell that this new policy went into effect for pieces built after Jan. 2000. Pieces built before that, with remaining time on the warranty, will be fixed under warranty. This means that there are many used Krell peices out there with almost four years remaining on a transferable warranty. I recently bought used Krell gear and made sure the pieces were at least one year old. I think it is ironic to do this, but I stayed away from deals that were advertised as brand new in the box, and weren't from dealers. As always,when buting used gear, the more info we have, the better protected we are, or at least we will be able to make informed choices.