I agree... you should have contacted NAD as soon as this happened. If *I* was NAD, I would want to know about this right away so that I could try to make it right.
I had something similar happen to my Porsche 10 years ago. I had just purchased a 2003 911 Turbo in 2010, it had about 32k miles on it, and was bone-stock; the car was now 7 years old, and well out of warranty. After 2 months of ownership, while accelerating (normally) from a stop light, the engine died. Come to find out, a timing chain had snapped, and the whole engine had to come apart. I made the mistake of reaching out to several different people and shops, including Porsche. Porsche of America got back to me, said they had only ever heard of this happening maybe 4-5 times, and offered to cover the tear-down, diagnosis, and rebuild of the engine!!! However, I already had it at a independent shop, and they had already torn the engine down (prior to my approval to do so, actually...), so I was out any sort of charity repair work from the manufacturer.
Moral of the story, always talk to the manufacturer FIRST. Worst case scenario, they apologize and send you off to invest in another brand.
Please keep us posted though, I'm very curious about what they will say...
- justin
I had something similar happen to my Porsche 10 years ago. I had just purchased a 2003 911 Turbo in 2010, it had about 32k miles on it, and was bone-stock; the car was now 7 years old, and well out of warranty. After 2 months of ownership, while accelerating (normally) from a stop light, the engine died. Come to find out, a timing chain had snapped, and the whole engine had to come apart. I made the mistake of reaching out to several different people and shops, including Porsche. Porsche of America got back to me, said they had only ever heard of this happening maybe 4-5 times, and offered to cover the tear-down, diagnosis, and rebuild of the engine!!! However, I already had it at a independent shop, and they had already torn the engine down (prior to my approval to do so, actually...), so I was out any sort of charity repair work from the manufacturer.
Moral of the story, always talk to the manufacturer FIRST. Worst case scenario, they apologize and send you off to invest in another brand.
Please keep us posted though, I'm very curious about what they will say...
- justin