Worked for Fedex in various capacities for 20 years. Retired in 2004. Back when I started in 1984 Fedex standards were very high. Over the span of years I could see the decline in the type of workers willing to do the work in a professional manner. It was harder and harder to find good people. The biggest problem. Drugs. You could not have a drug conviction on your record. These days they hire almost anyone willing to work or are able to pass the courier test. Even after attending courier school they still failed. Falsifying any document or signature was a termination offense or finding drugs in your system. The best way to handle a courier issue is to call the shipper and have them deal with customer service. Most of the time when you call customer service you get a non native English speaker. That wasn't the case in my day.
Beware - FedEx Drivers are forging signatures for delivery confirmation
In the span of 2 days I had 2 separate deliveries of expensive audio equipment delivered by FedEx. One on the east coast and one on the west coast. They were both insured for the full amount and high dollar values, which triggers FedEx required direct signature by the recipient. In one case the recipient let me know that the driver signed for him and left the package in the snow next to his mailbox. He never made contact with the driver nor signed for the package. In the second case the driver again signed for him and left the package on his porch, and never made contact with the recipient. In both cases everything turned out ok, but this terrible business ethics from FedEx employees.
It's blatant forgery by the drivers, and who is left holding the bag if the package is stolen? It's the driver's word against the recipient. I have a feeling the shipper (in both cases me) would be when I paid for full value insurance. What is the motivation of the driver, just laziness so they don't have to come back for another delivery attempt? I made a formal complaint with FedEx which supposedly they are going to trace down, but I have a feeling this is not going to make a difference.
Things are getting worse and worse these days!