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Best customer service? Mondial designs!

Most of the time if we're gonna write something, it's mostly to bitch at how we were screwed. Today the sun must be shining,the birds chirping, and the smell of flowers is in the air. Ahem, I'm overdoing it a little, but I'm writing this because I had an awesome experience with Mondial Designs (Aragon & Acurus.) I was curious to hear both positive and negative experiences with manufacturers to see who stands behind their products. I will respond first with my story in the first reply.
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mrmb
299 posts
 
Several years ago, I took a well-out-of-warranty Aragon 4004 MKII amp to a local repair facility, and when picking it up, they advised that Mondial Design supplied the needed part gratis -- certainly top notch customer support!!

While this was before Klipsch's purchase, by the latest post in this thread, it sounds like Klipsch has stepped into Mondial's shoes quite nicely -- good to hear, since along with the Aragon 4004, I'm using an Acurus 200x5 amp for H.T.
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