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Best Customer Service (Manufacturer)

There are many audio companies that are competing for our hard earned dollars. The impressive guys are the ones that stand behind their products. Nothing is more disappointing than the companies that "take the money and run". One of the notable good guys that take their accountability seriously is Bryston. They stand behind their products with an unheard of 20 Year Warranty. What are some of the experiences with Bryston and the other "Responsible" audio manufacturers?
dr_
hifir
29 posts
 
My dealings with Peter at Pass Labs have been outstanding. Peter is kind and helpful. Other companies should learn from Pass Labs what customer service is all about.
tubegroover
2,320 posts
 
Bobby Palkovic of Merlin Music is as good as they get. He will do whatever is necessary to have his speakers sound their best down to making recommendations on room treatments providing he has the information. He ALWAYS will spend the time to help. His help has been immeasurable to me. A class act.
hobbes05
6 posts
 
I bought A Classe Audio D A Converter from here and had problems with it shortly after. Not only did Classe fix it for free but they payed for the shipping as well. No warrenty and I had it back in my hands, fixed for free, two weeks after I contacted them.
danvetc
527 posts
 
As of the last 3 weeks, it ain't Bel Canto.
alexc's avatar
alexc
265 posts
 
If I judge by the courteous service they gave me on a transport I bought second hand, I can't imagine what they'd do for one still under warranty. Great products, great sound, great peopl - especially Greg Fowler, who had the misfortune of picking up the phone the first time I called and got stuck with me for the following 3 months of follow ups.
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