If I judge by the courteous service they gave me on a transport I bought second hand, I can't imagine what they'd do for one still under warranty. Great products, great sound, great peopl - especially Greg Fowler, who had the misfortune of picking up the phone the first time I called and got stuck with me for the following 3 months of follow ups.
Best Customer Service (Manufacturer)
There are many audio companies that are competing for our hard earned dollars. The impressive guys are the ones that stand behind their products. Nothing is more disappointing than the companies that "take the money and run". One of the notable good guys that take their accountability seriously is Bryston. They stand behind their products with an unheard of 20 Year Warranty. What are some of the experiences with Bryston and the other "Responsible" audio manufacturers?