SME! Reg Edey was super at helping me get my SME tonearm back up and running. I was going to purchase replacement parts from him in England, and he referred me to someone in the states to purchase from (saying it would be an easier transaction locally), which I agree with. And he actually forwarded the purchase order with all the part #'s to the company in the states, and for them to contact me. Which they did! Now that's service!
Best Customer Service (Manufacturer)
There are many audio companies that are competing for our hard earned dollars. The impressive guys are the ones that stand behind their products. Nothing is more disappointing than the companies that "take the money and run". One of the notable good guys that take their accountability seriously is Bryston. They stand behind their products with an unheard of 20 Year Warranty. What are some of the experiences with Bryston and the other "Responsible" audio manufacturers?